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Client Support

Need help?
We've got you.

Submit a request below and we'll get back to you based on your retainer tier. For pre-sales questions, head to our intake form instead.

Project / 30-day support
2 business days
In-warranty fixes and questions during your post-launch window.
Basic retainer
2 business days
Standard response for monthly maintenance clients.
Growth retainer
Same business day
Priority response for active-development clients.
Partner retainer
Within 2 hours
Plus direct Slack access. Treat this form as a backup channel.

Submit a support request

Fill in what's relevant. We'll reply by email.

Helps us diagnose the issue faster. Leave blank if not applicable.
If you have a screenshot or recording, upload it to cloud storage and paste the link here.

Request submitted

We've received your request and will respond based on your retainer tier. You'll get a confirmation email shortly.

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Site is down right now?

Partner retainer clients: use Slack. Everyone else: mark the request as Urgent above and also email hello@webbuildr.io with "URGENT" in the subject line. We monitor this closely during business hours.

Common questions

Quick answers to the things clients ask most.

Business and Premium clients: your site includes a CMS. Log in at yourdomain.com/admin (or the URL we provided at handoff) and use the visual editor. For anything structural, submit a request through this form. Starter clients: content updates are typically handled by us — submit them here.
Invoices and receipts are emailed from Found (our invoicing partner) at the email on your account. If you need a copy and can't find it, submit a request above with "Billing / invoice question" as the type and we'll resend.
Submit a support request with "Chatbot issue" as the type. Include the exact question asked and the response received. We'll investigate whether it's a content gap, a prompt tuning issue, or a retrieval problem and push a fix within your retainer response window.
Submit a request above with "Feature / change request" as the type. Describe what you'd like in plain language — we'll come back with a scope, timeline, and (if applicable) cost. Small updates included in retainers are handled at no additional cost. Larger features require a Change Order.
For login issues, try password reset first on the login page. If that doesn't work or you've lost access to the email on the account, submit a request above with "Access / credentials help" as the type. For security reasons we'll verify your identity before restoring access.
Basic: hosting, security patches, minor content changes (copy tweaks, image swaps), uptime monitoring. Growth: everything in Basic plus monthly feature updates and priority response. Partner: everything above plus dedicated dev hours and direct Slack access. Anything substantial (new pages, integrations, redesigns) is a separate scope via Change Order — submit a request and we'll confirm.