Client Support

Need help?
We've got you.

Submit a request below and we'll get back to you based on your workspace context, subscription tier, and urgency. For pre-sales questions, head to our intake form instead.

Response times by relationship.

Partnership clients get faster ongoing support. Site-down emergencies get priority regardless of plan.

Project / 30-day support
2 business days
In-warranty fixes and questions during your post-launch window.
Foundation support
2 business days
Standard response for monthly maintenance clients.
Partnership
Same business day
Priority response for active-development clients.
Priority partnership
Within 2 hours
Plus direct Slack access. Treat this form as a backup channel.

Submit a support request

Fill in what's relevant. We'll reply by email.

Helps us diagnose the issue faster. Leave blank if not applicable.
If you have a screenshot or recording, upload it to cloud storage and paste the link here.

Request submitted

We've received your request and will respond based on your workspace context, subscription tier, and urgency. You'll get a confirmation email shortly.

Need to submit another? Reload the page.

Site is down right now?

Priority partnership clients: use Slack. Everyone else: mark the request as Urgent above and also email support@webbuildr.io with "URGENT" in the subject line. We monitor this closely during business hours.

Common questions

Quick answers to the things clients ask most.

Business and Premium clients: your site includes a CMS. Log in at yourdomain.com/admin (or the URL we provided at handoff) and use the visual editor. For anything structural, submit a request through this form. Starter clients: content updates are typically handled by us — submit them here.
Invoices and receipts are emailed from Found (our invoicing partner) at the email on your account. If you need a copy and can't find it, submit a request above with "Billing / invoice question" as the type and we'll resend.
Submit a support request with "Chatbot issue" or "AI Service issue" as the type. Include the exact question or scenario, and the response received. We'll investigate whether it's a content gap, a prompt tuning issue, or a retrieval problem and push a fix within your retainer response window.
Submit a request above with "Feature / change request" as the type. Describe what you'd like in plain language — we'll come back with a scope, timeline, and (if applicable) cost. Small updates that fit within your retainer's included dev hours are handled at no additional cost. Larger features require a Change Order.
For login issues, try password reset first on the login page. If that doesn't work or you've lost access to the email on the account, submit a request above with "Access / credentials help" as the type. For security reasons we'll verify your identity before restoring access.
Partnership covers the ongoing layer after launch: hosting, SSL, backups, uptime monitoring, security patches, support, optimization, and active improvement time based on your plan. Anything substantial outside your monthly scope is handled as a clear Change Order before work begins.