Terms of Service

1. Acceptance of these Terms

By accessing or using webbuildr.io, submitting a form, creating or using a Webbuildr workspace, using the client portal, or otherwise using our services (collectively, the "Services"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization. "You" and "your" include both the individual user and the organization.

2. Who we are

Webbuildr is a trade name of Goodwin Holdings LLC, an Arizona limited liability company, unless a signed order form, statement of work, or other written agreement identifies a different contracting entity. References to "Webbuildr," "we," "us," and "our" mean Goodwin Holdings LLC d/b/a Webbuildr or the applicable Webbuildr contracting entity.

3. Website terms vs. signed agreements

These Terms apply to the Services generally. If Webbuildr and you sign a separate written agreement, order form, statement of work, data processing addendum, or service addendum, that signed agreement controls for the subject matter it covers if there is a conflict.

Submitting a form, creating an account, or discussing a project does not create a paid engagement or guarantee acceptance as a customer.

If you start account setup, including by providing an email address and business context, Webbuildr may save that setup progress so we can resume the setup, email a setup plan or resume link, prevent abuse, improve onboarding, and follow up about the services you requested. Saving setup progress does not create a user account, paid engagement, or workspace unless you complete the required account-creation steps.

4. Eligibility and account responsibility

You must be at least 18 years old and legally able to enter a binding agreement.

• You are responsible for keeping account credentials secure.
• You are responsible for activity under your account or workspace.
• You must provide accurate account, billing, and contact information.
• You must promptly notify us of suspected unauthorized access.

5. Commercial model and pricing

Webbuildr provides the Services under individually agreed scopes of work. Each engagement is scoped with the client, and pricing is agreed per engagement based on that scope, as set out in the applicable scope of work, order form, or other written agreement. Any packages, plans, or prices published or previously published by Webbuildr are illustrative only, are not an offer, and do not fix pricing or scope for any engagement. Legacy plans remain governed by the written terms applicable to them.

• Prepaid Balance: where a Prepaid Balance applies to your account, AI/provider/agent usage is funded through a Prepaid Balance. Client-facing usage charges may include Webbuildr platform, service, processing, provider-management, risk, and support margin in addition to third-party provider costs.

A Prepaid Balance is a closed-loop service balance usable only for Webbuildr services in your workspace. It is not a bank account, deposit account, escrow account, trust account, stored-value card, gift card, money-transfer service, or general payment account. It does not earn interest, is not insured for you by the FDIC, cannot be withdrawn as cash, cannot be used with unaffiliated merchants, and cannot be transferred to another customer or workspace unless Webbuildr approves an internal correction or account reorganization in writing.

Webbuildr may maintain internal operating, reserve, or custody accounts to reconcile Prepaid Balances and provider costs. Those accounts are Webbuildr-owned business accounts and are not escrow or trust accounts for any client unless a separate written agreement signed by Webbuildr expressly says otherwise. Self-serve Prepaid Balance funding and auto-reload targets may be capped; higher managed balances may require a signed agreement and finance/legal review.

If auto-reload is enabled, you authorize Webbuildr and its payment processor to charge your saved payment method when your Prepaid Balance reaches the selected threshold. You can disable auto-reload in the portal, but usage may pause or stop if your balance becomes insufficient.

Unused Prepaid Balance may be refunded on request, subject to account review. Usage already incurred, including usage reserved by in-flight API/agent activity, is not refundable. Before we issue a refund, we may pause new billable usage, disable auto-reload, and wait for pending usage holds or payment events to settle so the final unused amount is accurate.

Refunds are returned to the original payment method where supported by the payment processor. Payment-processing fees, card network costs, bank fees, chargeback/dispute costs, and similar transaction costs are deducted from the refund amount unless a signed agreement says otherwise.

If your account is closed, deleted, deactivated, or inactive, Webbuildr may pause new usage, disable auto-reload, reconcile the final ledger, and attempt to return any eligible unused Prepaid Balance. If we cannot locate you or return funds after reasonable efforts, remaining balances may be handled under applicable unclaimed-property, escheatment, tax, accounting, or record-retention laws.

Prices, features, usage rates, limits, and included capabilities may change. We will not materially reduce a paid subscription during its current paid period without notice or a reasonable substitute.

6. AI agents, automation, and human review

Some Services use AI systems, automation, large language models, voice systems, and other software agents. You acknowledge and agree that:

• AI outputs may be incomplete, incorrect, biased, outdated, or unsuitable for your use case.
• AI outputs are informational and operational aids, not legal, medical, financial, tax, employment, insurance, credit, housing, education, or other professional advice.
• You are responsible for reviewing AI outputs before relying on them in sensitive or consequential contexts.
• Customer-facing sends, writebacks, and other actions may be approval-gated depending on the agreed scope, configuration, and risk, but no guardrail is perfect.
• You must not use the Services for high-risk, regulated, or legally consequential decisions unless we have expressly agreed in writing to that use case and its controls.

7. Prohibited uses

You may not use the Services to:

• Violate any law, regulation, contract, or third-party right.
• Send spam, deceptive messages, unlawful robocalls, unlawful texts, or unlawful marketing.
• Create fake reviews, fake testimonials, misleading endorsements, or deceptive marketing.
• Generate or publish content that is fraudulent, defamatory, harassing, hateful, or infringing.
• Submit passwords, API keys, payment card data, Social Security numbers, protected health information, children's data, or other sensitive data unless we have approved a secure process in writing.
• Reverse engineer, scrape, crawl, overload, attack, or attempt unauthorized access to any system.
• Use agents to make employment, credit, insurance, housing, legal, medical, education, or similarly consequential decisions without express written authorization and appropriate controls.

8. Your content and data

You retain ownership of content, data, documents, messages, customer information, and materials you submit or connect to the Services ("Customer Content"). You grant Webbuildr the rights needed to host, process, transmit, analyze, display, and use Customer Content to provide, secure, support, and improve the Services.

You represent that you have the rights and permissions needed to provide Customer Content to Webbuildr and to authorize processing through AI and third-party providers used to deliver the Services.

9. Communications consent

By submitting a form, creating an account, scheduling a call, or providing contact information, you authorize us to contact you about your inquiry, account, subscription, support request, billing, security, or requested services using the contact information you provided. We will not use automated marketing calls or texts without legally required consent. Account-setup follow-up emails may include setup plans, resume links, or related onboarding help. You can opt out of non-transactional communications by following unsubscribe instructions or emailing hello@webbuildr.io. Opting out of non-transactional communications does not stop transactional account, security, billing, support, or service messages.

Text messaging. Our published business number for calls and text messages is +1 (650) 671-6340. We send text messages only to people who text us first, who text START, YES, or JOIN to that number, or who ask us for text follow-up during a phone call. Consent to receive text messages is never a condition of purchasing any product or service, and is collected separately from your acceptance of these Terms. Message frequency varies, typically up to 2 messages per month unless you are actively receiving support. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. The full program terms are in our SMS Terms & Messaging Policy.

10. Marketing claims, testimonials, and results

Any examples, ROI estimates, response-time examples, case-study style scenarios, demos, or performance claims are illustrative unless expressly stated otherwise in a signed agreement. Actual results depend on your business, data quality, traffic, team responsiveness, integrations, third-party services, market conditions, and usage.

We do not guarantee revenue, savings, rankings, reviews, lead volume, conversion rates, uptime, legal compliance, or specific business outcomes unless a signed agreement expressly says so.

11. Third-party services

The Services may connect to or rely on third-party services such as hosting providers, AI/model providers, telephony, email, SMS, analytics, calendars, CRMs, payment processors, and data-storage providers. We are not responsible for third-party outages, policy changes, pricing changes, security incidents, or performance problems outside our reasonable control.

Your use of third-party services is governed by their own terms and privacy policies. You are responsible for maintaining required third-party accounts and permissions unless a signed agreement says otherwise.

12. Intellectual property

The Site, Webbuildr brand, designs, software, copy, workflows, prompts, templates, agent patterns, documentation, and other Webbuildr materials are owned by Webbuildr or its licensors and are protected by intellectual-property laws.

Unless a signed agreement states otherwise, Webbuildr retains ownership of its underlying platform, reusable components, tools, templates, know-how, prompts, agent patterns, and pre-existing intellectual property. Customer ownership of specific deliverables, if any, is governed by the applicable signed agreement.

13. Privacy and security

Our data practices are described in the Privacy Policy. We use reasonable administrative, technical, and organizational safeguards, but no system is 100% secure. You are responsible for using strong passwords, protecting credentials, limiting access, and not submitting sensitive data through insecure channels.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, OR ERROR-FREE OPERATION.

We do not warrant that the Services, AI outputs, integrations, communications, or third-party services will be uninterrupted, secure, compliant with your specific legal obligations, or free from errors or harmful components.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBBUILDR AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST BUSINESS; LOST GOODWILL; LOST DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM AI OUTPUTS, THIRD-PARTY SERVICES, SECURITY EVENTS, OR YOUR USE OF OR INABILITY TO USE THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID TO WEBBUILDR FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you. Nothing in these Terms limits liability that cannot legally be limited.

16. Assumption of risk and release

To the maximum extent permitted by law, you voluntarily assume the risks associated with using websites, portals, AI systems, automation, integrations, third-party services, and beta or evolving software. This includes risks of incorrect outputs, delayed messages, integration errors, misrouted communications, data-quality problems, service outages, and user configuration mistakes.

To the maximum extent permitted by law, you release Webbuildr from claims, losses, and damages arising from those assumed risks, except to the extent caused by Webbuildr's gross negligence, willful misconduct, or liabilities that cannot be waived by law. This provision does not waive non-waivable consumer, privacy, security, or statutory rights.

17. Indemnification

You agree to defend, indemnify, and hold harmless Webbuildr from claims, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising from:

• Your use or misuse of the Services.
• Your Customer Content or instructions.
• Your violation of these Terms or applicable law.
• Your violation of any third-party right.
• Your use of AI outputs, messages, automations, or integrations in your business.

18. Suspension and termination

We may suspend or terminate access to the Services if we believe you violated these Terms, created security or legal risk, failed to pay amounts due, abused the Services, or used the Services in a way that could harm Webbuildr, users, customers, or third parties.

If a charge, auto-reload, or other required payment fails, Webbuildr may notify you and provide a three-day remediation period when practical. If the payment issue is not resolved during that period, Webbuildr may temporarily deactivate, pause, suspend, or limit the affected workspace, agents, automations, phone numbers, integrations, or portal features until payment is resolved. Webbuildr may shorten or skip the remediation period for suspected fraud, abuse, chargebacks, security risk, legal risk, or repeated failed payments.

19. Governing law and venue

These Terms are governed by the laws of Arizona, without regard to conflict-of-law rules. Unless a signed agreement states otherwise, any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction and venue there.

Before filing a legal action, you agree to contact us at hello@webbuildr.io and give us 30 days to attempt to resolve the dispute informally, unless urgent legal relief is required.

20. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date. Continued use of the Services after updated Terms are posted means you accept the updated Terms.

21. Miscellaneous

• Severability: If a provision is unenforceable, the rest remains in effect.
• No waiver: Our failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, reorganization, or sale of assets.
• Survival: Provisions that by their nature should survive termination will survive.

22. Contact

Webbuildr / Goodwin Holdings LLC
Attn: Legal
Email: hello@webbuildr.io
Arizona, United States